# Help Center — Web app

A self-serve documentation hub where users can find answers without contacting support.

Source: https://www.checklist.design/web-app/help-center

## Items

### Search with suggestions
A prominent search input that returns relevant articles as the user types

_Tip: Autocomplete suggestions increase the chance of the user finding an answer quicker_

### Content categories
A hierarchy of topics that lets users browse when they are not sure what to search for

_Tip: Categories that reflect how users think about the product, not internal team structure, are what make browsing work_

### Featured and popular content
The most-viewed or most-useful articles surfaced on the help center homepage

_Tip: Popular articles shift as features change, so ensure featured content does not stay stale_

### Article formatting
Proper heading hierarchy, screenshots, and formatted code blocks in articles where relevant

_Tip: Screenshots become outdated quickly after redesigns, so a regular review process is critical_

### Last updated date
The date each article was last reviewed or edited, shown at the top.

_Tip: A recent date reaffirms the user that the content is up to date and valid to follow_

### Helpfulness feedback
A simple thumbs up/down or yes/no at the end of each article to help identify if content is not helpful and needs to be reconsidered

### Related articles
Links to similar or adjacent articles that might answer follow-up questions

## License for the Checklist Design collection

Checklist Design collection: https://github.com/Checklist-Design/skills
Snapshot: bfae71e507b1b7c03c12e0756402b60eb80f5d14 · Imported: 2026-11-12
Republished under the MIT License. Original checklist text belongs to Checklist Design.

MIT License

Copyright (c) 2026 Checklist Design

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.